Change Delivery Support
What is Change Delivery Support?
We define change as an intention to move to an improved future state, often involving people, process, technology and organisational structure.
For those organisations that can successfully deliver the change and transformation needed, the opportunity to reduce cost to serve, differentiate the customer and workforce proposition, and gain new market share awaits.
The challenges
Designing, executing and sustaining predictable business change is difficult – the potential to lose value starts on day one, but is often lost during the change delivery phase itself.
There is a huge disparity of performance and outcomes achieved during a change initiative. The key challenges we often see:
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Is our strategy ambitious enough?
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Have we identified the right opportunities and therefore change priorities?
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How do we create a nimbler organisation to think and act differently – balancing speed, agility, risk and innovation?
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How do we build and sustain change while safely operating business as usual?
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How do we deliver customer value sooner?
How to solve it
We support you to design and execute change initiatives that deliver value, whether that be through helping you to design and implement proportionate and simplified change frameworks, through to providing change expertise to complement your own team in areas such as:
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Strategy and governance
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Operating model and organisational design
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Business case and options assessment
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Enterprise architecture (people, process, technology and data)
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People and culture
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Change leadership and management
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System specification and selection
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Business analysis
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Testing
With our strategic alliance partners, we bring a proven path to success, including the digital and tech-enabled tools, capability-building programs, and support from our experienced change delivery experts.
The benefits of our services
We have done this before and you are in safe hands. We reduce risk, improve change confidence and enable success.
The DCR team members have successfully designed and delivered change initiatives at leading UK retailers, manufacturers, banks, building societies, insurers, wealth managers and investment banks.
Change is inevitable and we therefore focus on building your own internal capability, ensuring knowledge and skills transfer with your own team.
Explore services
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Get in touch and find out more about how we can help
Our friendly, knowledgeable and approachable staff are available to offer support and advice on your cyber, tech, data, change and operations needs.